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Can’t swap sim

Kvreed
Level 1: Joiner
  • 1 Posts
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I upgraded my handset today and the salesman gave me a new 5G enabled sim. I traded my old handset in and they didn’t give me my old sim. 
To swap the sim they want to send a text to my number, which obviously isn’t working as I don’t have the sim! 
No answer at customer services. Now I can’t use the phone. 

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jonsie
Level 94: Supreme
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You need to go instore again to retrieve your sim

or call O2

All numbers here

Guide: Coronavirus Community Help and Support 

2020-Awards-jonsie5695219-2




O2 Social Media

SM Icons(Twitter |
Instagram | Facebook)




































5695219-2

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Message 2 of 2
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jonsie
Level 94: Supreme
  • 86795 Posts
  • 594 Topics
  • 5058 Solutions
Registered:

You need to go instore again to retrieve your sim

or call O2

All numbers here

Guide: Coronavirus Community Help and Support 

2020-Awards-jonsie5695219-2




O2 Social Media

SM Icons(Twitter |
Instagram | Facebook)




































5695219-2
Message 2 of 2
69 Views