cancel
Showing results for 
Search instead for 
Did you mean: 

Can't send text,

RH-500
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi there.

 

I am unable to send a text message but can receive them, I can recieve and can also make/receive phone calls.  When I try to send a text, I get 'error 50'. Can anyone help me? 

I have a Huawei P30.  Recently I lost my phone.  I have also been sent two SIM cards from O2, both of which I have had this error.  I have been able to send texts through another O2 sim card from this phone.  Any advice is greatly appreciated.  

Message 1 of 5
3,006 Views
4 REPLIES 4

MI5
Level 94: Supreme
  • 143455 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@RH-500 

Check the tips here Guide: Text Message Tips (not sent or received) 

It is also worth calling customer service to check if the bars have been lifted from your account which were applied if you reported your phone lost.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 5
3,002 Views

RH-500
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thanks for the reply.

 

I have been on the phone with O2, they have said that they have lifted the restrictions.  I just thought it was odd that I could make/send phone calls and receive texts but am unable to send them.

 

I have done countless experiments to fix this problem - deleted the cache, contacts, unticked/ticked boxes, numerous restarts, googling, voodoo..etc.

 

 

Message 3 of 5
2,999 Views

MI5
Level 94: Supreme
  • 143455 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@RH-500 

I'd ask them to check for bars again.

They usually apply 2 bars, one on phone and one on the account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 5
2,993 Views

jonsie
Level 94: Supreme
  • 92929 Posts
  • 608 Topics
  • 6913 Solutions
Registered: