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Can't send or receive photos since O2 too over my Virgin contract. Anyone having the same issues?

BevHand
Level 1: Joiner
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Registered:

‎05-09-2023 16:10

‎05-09-2023 16:10

Hi there,

 

Is anyone having the same issue as me?  

Since O2 took over my contract from Virgin, I can no longer send or receive photos?

Any info or suggestions would be much appreciated.

Thanks

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MI5
Level 94: Supreme
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Registered:

‎05-09-2023 16:14

‎05-09-2023 16:14

@BevHand 

Probably a settings issue so try resetting your network settings and ensure you are using an O2 apn, not the old virgin one.

Could also be a spend cap Guide: Spend Caps & Charge to Mobile on O2 

You can use WhatsApp to send pics for free too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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