Can't send data voise or make calls - URGENT!

[RocketSteve]

Help.

Flying to France in the morning.

Can't call or sms or send data

This maybe a billing issue but I can't login in as you want to send an sms

Can't see how to use Live Chat. Website sends me around in circles.

[MI5]

@RocketSteve 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Consider setting up a direct debit to avoid future issues.

All details here Guide: How to Pay Your Bill (Airtime & Device Plans) 

Call for free using Skype Guide: A Guide to Skype 

[RocketSteve]

...its a business account too

[MI5]

@RocketSteve 

0800 977 7337

 Gets you to business customer service.

[RocketSteve]

Thanks for reply.

I can't make calls so can't call them. Live chat fails to work as it's inaccessible .

Can't call business partner to check but looking at new bank account seems the DD sent to O2 is not active.

This wouldn't be the first time O2 have messed up with payments.

[MI5]

@RocketSteve 

You can call 0800 numbers for free using Skype.

I posted the guide above.