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Can’t receive texts after porting to O2

CorrectHorseBat
Level 3: Thinker
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Registered:

I recently ported my number to O2. I can’t receive any texts from my bank, Twitter, Hinge amongst many other apps. iMessage and FaceTime also fail to activate.

 

I saw this is a common issue, please @O2Sarah@O2Ryan@O2Emma please can you help me. 

Your customer service team has been unable to and said it would be working by 7PM this evening and it still isn’t.

 

Please resolve ASAP.

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Cleoriff
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@O2Sarah-are you able to help @CorrectHorseBat on Thursday morning please?

Veritas Numquam Perit

Girl in a jacket
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O2Sarah-
Former Staff
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Good morning 😊

Thanks for the tag @Cleoriff 

@CorrectHorseBat  I will private message you to look into this

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Cleoriff
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Thank You @O2Sarah- x

Veritas Numquam Perit

Girl in a jacket
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CorrectHorseBat
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@O2Sarah resolved this, it took a few hours but iMessage started working too. Texts came back straight after she did whatever it is she did. Thanks so much.

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Cleoriff
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It was actually @O2Sarah- (different to the one you mentioned @CorrectHorseBat) I've tagged her now so she will see your message when she's next on duty. Pleased It's sorted wink

Veritas Numquam Perit

Girl in a jacket
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S2000
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Dear @O2Sarah- 

 

My friend here is experiencing the exact same problem. Can you help please!?

 

Thank you

Message 7 of 12
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Enlli
Level 65: Ultra-cool
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@S2000 @O2Sarah- is off duty.

If your friend needs help then they need to post here as an advisor will need to contact them direct to get details.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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S2000
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@Enlli thank you for the update. Unfortunately this friend can't receive texts so they can't confirm their number when setting up an o2 online account! 

Thanks anyway

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MI5
Level 94: Supreme
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@S2000 

Ask your friend to message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help.
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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