Can’t receive/send texts. Call-out or receive calls

[75Manchester]

Started about 20:00 30/6/25 now 300 miles away where the problem started and still having same issues,, My phone is my work and this is costing me

[pgn]

Guide: Is the network down for me or everyone? may help, meanwhile contact O2 via Social Media, either of the links below will work. You may find a trip to an O2 shop, with photo id, is required, @75Manchester 

@Dave-O2 our Forum Manager may be able to tell, as there have been several cases of loss of O2 service reported last night and this morning, if anything else is amiss on the O2 side.

Good luck!

[75Manchester]

Thanks

[Dave-O2 · Accepted solution]

Thanks for the tag @pgn 

@75Manchester We're currently looking into similar reports, when i have an update to share, i'll update the thread.

[Dave-O2]

Afternoon @75Manchester 

Can you please reboot your phone off/on and let me know if you're still facing issues?

[pgn]

@75Manchester - in case you didn't get a note, the issue causing the symptoms you describe has now been addressed, and a reboot of your phone should get you reconnected to O2's network 

If still no joy, the links just below for X and FB will get you through to the O2 Social Media Team for further troubleshooting.

Good luck!

[brandscill]

@Adave @pgn No fix here, rebooted, same issue.

[pgn]

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@brandscill wrote:

@Adave @pgn No fix here, rebooted, same issue.

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I think you meant to tag @Dave-O2, @brandscill?

[brandscill]

I did @pgn, not sure how I managed that. Thanks!

[Dave-O2]

Afternoon @brandscill 

To confirm is it only your data usage affected or are all of your services not working?

Is this also happening everywhere you go?