Can't receive phone calls and make phone calls from a 5 months

[Justynka02]

Good morning.

From a few months I can't receive phone calls and I can't make phone calls.

That's is so enjoying because I m with O2 18 years I have 3 contract with you and I pay for my SIM card monthly but can't do any call phone and no-one can't make call me.

[madasaf1sh]

@Justynka02 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. if you send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), or you can call 0344 809 0202 or use Guide: A Guide to Skype and call 0800 902 0217

[Cleoriff]

@Justynka02 

You need to contact O2.

You need to call customer service (borrow a phone)

Call 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402 

If you have no access to a phone then use Skype to call 0800 032 1402 Guide: A Guide to Skype 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Or

Or you can message O2 on social media on Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW). 

[Bambino]

@Justynka02 Why are you just posting now and not 5 months ago?

Have you checked to see if there are problems in your area? See these guides:

How can I sort out my network issues? - o2uk

Why do I have poor coverage indoors? (o2.co.uk)

Are you able to use WiFi calling? Is your phone compatible? See this: Wifi and 4G Calling explained | O2