on 09-04-2022 19:28
Hi
I recently purchased a new Apple Watch via O2 and now can’t make calls from either my phone or my watch. I can receive calls but the numbers from my contacts are coming up as unknown. Any ideas on how this can be fixed?
Thanks
Solved! Go to Solution.
on 09-04-2022 19:49
on 09-04-2022 19:49
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. Use O2's social media to help by messaging them on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
If you have no access to a phone then use Skype to call 0800 032 1402
Veritas Numquam Perit
on 09-04-2022 19:31
Hi did u ever get this sorted as I have the same problem
on 09-04-2022 19:49
on 09-04-2022 19:49
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. Use O2's social media to help by messaging them on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
If you have no access to a phone then use Skype to call 0800 032 1402
Veritas Numquam Perit
on 09-04-2022 21:22
on 09-04-2022 21:26
This is the same issue I’m having too, strangely enough I got an Apple Watch through o2 a few days ago as well
on 09-04-2022 22:20
Seems to be a trend going on here ? I Will post back tomorrow and let you know How I got on -)
on 10-04-2022 07:43
I’m still having the issue this morning. It’s becoming a nightmare not knowing who’s call you’ve missed and not being able to call anyone. Only happened since having the Apple Watch added to my plan.
on 10-04-2022 08:36
on 10-04-2022 08:36
Sounds like an Apple issue, on many networks, not just on O2:
https://community.o2.co.uk/t5/Off-Topic/Call-Failed/m-p/1542298/highlight/true#M251932
on 10-04-2022 08:42
Hey,
I had the same issue, I spoke to someone at 02 this morning and they told me to turn off take out sim and re insert, and it actually worked for me I can now make calls and receive under the correct names! Hope that helps!