Can’t make or receive calls

[J9]

Hello. 
I’ve got a new phone and over 24 hours ago had a conversation with someone saying that my old number would be swapped over to my new SIM card. At present neither of my sims are working to make or receive calls so consequently can’t call for help. 
Any advice?

[TallTrees · Accepted solution]

Hi there @J9  Welcome to the o2 community forum

Understand your question regarding new sim card,

this will usually take two working days ~ keep turning your phone on and off

the new sim should be operational before too long.

Guide: Sim Swap: a mini guide 2017 update 

Maybe this guide will help you, have a read through.

[MI5]

@J9 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks