Can't login on the desktop site

[Dazza76]

I've not been able to login my account on the desktop site for months. Every time I enter my login details it says it's sent a text with a code to my phone but the text never arrives. Does anyone have aa solution for this? I've tried multiple browsers and even tried deactivating all security settings on the browser but nothing helps. 

[pgn]

You will need to engage with O2, the DM or private Social Media link here works well, @Dazza76 

Guide: How to find help & contact O2 

A second number can be entered at the menu below when you login

[Dazza76]

I don't have a second phone number to enter and can't log in to do so anyway. I've contacted O2 via twitter and they couldn't help. 

[pgn]

They can help - be persistent, @Dazza76 

[Dazza76]

I've contacted them again and will just hope for the best. Not being able to access the full desktop site is and issue and the app has less detailed info.

[pgn]

App vs Web dichotomies  have been raised many times, @Dazza76 

https://community.o2.co.uk/t5/My-O2/System-360-User-MyO2-quot-Your-Bolt-Ons-quot-view-differs/m-p/16...

[jonsie]

A couple of things to try @Dazza76 

• Try an incognito tab on your browser
• If possible try to connect your desktop via the hotspot from your phone to see if the text arrives

[Dazza76]

Yes. It's obviously an issue that O2 still haven't rectified. Being able to login to your account on the desktop site is a basic function that shouldn't be causing such issues. 

[Dazza76]

@jonsie Thanks. I managed to log in but only by using a Chrome incognito window and connecting the Mac using the hotspot from my phone. Far from ideal but at least there's one convoluted method of logging into the desktop site.

[jonsie]

I was hoping that it would kickstart a normal log in

An awkward way for sure ...