Can't log on to my O2 account?

[Kerry24]

Have recently tried to log on to my O2 account but have been unsuccessful!

When logging in with correct email & password details, an extra layer of security pops up and a message & code  should be sent to my mobile number BUT it never arrives? Please advise

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202