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Can't hear anything on the other end of phone

Sammi01
Level 1: Joiner
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on ‎07-02-2024 16:32

on ‎07-02-2024 16:32

Hi people can hear me but i cannot hear them I've checked speaker no probs as I can hear perfectly well on what's app and messenger calls.

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madasaf1sh
Level 78: King of Kings
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on ‎07-02-2024 17:10

on ‎07-02-2024 17:10

@Sammi01 

 

It could be a fauly with the handset or a sim issue.. 

In the first instance pop to an o2 store with photo ID and request a new sim card, if that doesnt solve the issue then contact your phone manufacturer and run through the diagnostics with them... 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Oxonian
Level 37: Blazing a Trail
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on ‎08-02-2024 17:57

on ‎08-02-2024 17:57

@Sammi01 

Can you hear people on calls if you use headphones ? 

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