cancel
Showing results for 
Search instead for 
Did you mean: 

Can't change my personal details before claiming Gift Card

JuanOrtega
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

My personal details when trying to submit info for a Gift Card are outdated.

I want to update them but:

1. Name fields are greyed out. They look incorrect on the claim page but they are correct on my personal details section of My 02, so I can't fix it from there.

2. Address is outdated and I can't update it from my 02.

 

Any help please?

Message 1 of 2
327 Views
1 ACCEPTED SOLUTION

Accepted Solutions

madasaf1sh
Level 77: Grand Master
  • 11629 Posts
  • 64 Topics
  • 3163 Solutions
Registered:

@JuanOrtega 

 

You will need to contact o2 customer services, but they need to match your contract details.

 

I would call o2 on 202 from your o2 phone or 0344 809 0202

 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

View solution in original post

Message 2 of 2
325 Views
1 REPLY 1

madasaf1sh
Level 77: Grand Master
  • 11629 Posts
  • 64 Topics
  • 3163 Solutions
Registered:

@JuanOrtega 

 

You will need to contact o2 customer services, but they need to match your contract details.

 

I would call o2 on 202 from your o2 phone or 0344 809 0202

 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 2
326 Views