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Can't call and receive calls, can't send and receive messages

Picca
Level 1: Joiner
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Registered:

Hi, 

 

I'm abroad in Poland since Saturday.

 

I'm on Pay as you go. My roaming is on but I can't call and receive calls and I can't message and receive messages. I'm staying here for 3 weeks but I can't use my phone. I have done network reset, I tried to message Travel on 23336. It's not working

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MI5
Level 94: Supreme
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Registered:

@Picca 

Some things to try:

Check data roaming is on in phone settings.

Manually search for another network

Some networks have turned off 3g so you may need to set phone to 2g to make calls.

Check with O2 whether you have a roaming bar on your account. Do this via social media

If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter (X)( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Enlli
Level 66: Unequalled
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Registered:

No point in Messaging Travel as that is for cheaper calls to abroad from the UK and you have European roaming by default.

Try searching and selecting a different network to see if that works

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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