This is a customer community @DanielJ04 so we can't help you with this.
This looks like something you’d need to call O2’s Payment management number -0800 902 0217
If you have no access to a phone then use Skype to call 0800 032 1402
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
