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Can not receive or make phone calls from Italy

02team
Level 1: Joiner
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on ‎21-10-2023 17:02

on ‎21-10-2023 17:02

Hi can not make calls or receive calls from Italy how do I get registered 

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MI5
Level 94: Supreme
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on ‎21-10-2023 17:16

on ‎21-10-2023 17:16

If abroad @02team ?

Some things to try:
Check data roaming is on in phone settings.
Manually search for another network
Turn off 5g
Change your data APN to "mobile.o2.co.uk"
Check with O2 whether you have a roaming bar on your account. Do this via social media
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
Level 68: Extraordinaire
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on ‎21-10-2023 18:03

on ‎21-10-2023 18:03

If you have not got 4G Calling enabled then you will struggle as 3G has been closed down in Italy.

Something to check

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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