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Can not enable wifi calling on iPhone 11

jlesco
Level 1: Joiner
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Hello,

 

I’ve recently moved over to O2 from vodaphone using my iPhone 11.

 

As the phone was not looked I have been able to use o2 straight away.

 

However I have not been successful in enabling wifi calling. Has anybody else had this problem. I am presented with the following message:

 

To allow wifi calling on this account, contact O2

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madasaf1sh
Level 67: Unsung hero
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Registered:

@jlesco 

 

You need to call o2 and get it enabled on your account, then you need to login to myo2 and select more and then 4G and WiFi Calling and enable it in there as well. 


Why its not automatically provisioned no one knows..

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 67: Unsung hero
  • 5591 Posts
  • 32 Topics
  • 1801 Solutions
Registered:

@jlesco 

 

You need to call o2 and get it enabled on your account, then you need to login to myo2 and select more and then 4G and WiFi Calling and enable it in there as well. 


Why its not automatically provisioned no one knows..

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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jlesco
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Thank you for letting me know. I’ll give them a call tomorrow. 

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