Can I delete an unwanted My02 account?

[Anonymous]

Hello, I have 2 My02 accounts. I want to delete one and keep the other. How do I delete it? I thought there would be a delete option for the account somewhere? I'm surprised there isn't! I've read that I just don't log in but I don't like this idea much as the account is "hanging around" and I'd rather delete it instantly, as I'm afraid of hackers. Thanks

[MI5 · Accepted solution]

@Anonymous 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[Anonymous]

Thanks. For a minute there I thought you really where MI5! (joke!)

Seriously though, what a parlarva! I can't see why there can't simply be a delete option like there is on most accounts!

If I don't log in would that be easier. I know I said I don't fancy this idea but if I did that would the account eventually close itself? If so, do you know for how long?

Thanks again

[MI5]

It's after 6 months of no use @Anonymous 

[Anonymous]

Thanks MI5, I think it's easier then that I don't log in. Thanks for your advice 😀

[MI5]

You're welcome