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Calls to Italy

Danbor78
Level 1: Joiner
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Good morning, I can't call from Italy to UK, can you check if my subscription has included this service?

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pgn
Level 76: Forum Legend
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Calls from Italy to UK with O2 are included for up to 63days stay, @Danbor78 

Some things to try:
Check data roaming is on in phone settings.
Manually search for another network

Connection to a "Forbidden" network if there is one, it works when roaming and is permitted.
Reboot the phone
Turn off 5g in network settings
If you have an iPhone change your data APN to "mobile.o2.co.uk"
If still not working then contact O2 to remove the Roaming bar on your account.
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

Guide: How to find help & contact O2 

Good luck!

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pgn
Level 76: Forum Legend
  • 37454 Posts
  • 239 Topics
  • 1706 Solutions
Registered:

Calls from Italy to UK with O2 are included for up to 63days stay, @Danbor78 

Some things to try:
Check data roaming is on in phone settings.
Manually search for another network

Connection to a "Forbidden" network if there is one, it works when roaming and is permitted.
Reboot the phone
Turn off 5g in network settings
If you have an iPhone change your data APN to "mobile.o2.co.uk"
If still not working then contact O2 to remove the Roaming bar on your account.
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

Guide: How to find help & contact O2 

Good luck!

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