Call history

[izzyhazel]

I need my call history from 27/7/23 - 1/8/23. Where and how can I get it? Thanks 

[TallTrees]

Hello @izzyhazel 

Welcome to the o2 Community forum 

I find my call history on my phone log.

[Enlli]

If you download your bills the calls out will be itemised

However, as stated you should be able to see calls both in and out in your phones call log

[MI5]

@izzyhazel 

See guide Guide: How do I get to the 'Download Bill' page? 

[izzyhazel]

My phone log only goes back to 6/8/23

[izzyhazel]

I tried following this but didn’t find my bill to download. I’m on a pay as you go monthly thing

[Enlli]

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@izzyhazel wrote:

My phone log only goes back to 6/8/23

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Then you will need to download the bills to cover that period.

[madasaf1sh]

@izzyhazel 

If you are on PAYG then you cant download any call logs, from o2 as they are not itemised.

[MI5 · Accepted solution]

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@izzyhazel wrote:

I tried following this but didn’t find my bill to download. I’m on a pay as you go monthly thing

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@izzyhazel 

You will need to raise a subject access request on O2.

Requesting your personal data from O2 | Help & Support | O2

[izzyhazel]

Thanks everyone for your help!!