CONTACTING O2

[geeze34]

IS THERE ANY NUMBER I CAN DIAL and be guaranteed to speak to someone in the UK? I AM GETTING SICK AND TIRED of dialing either customer care or payment management and speaking to someone who either or both has NO grasp of the English language!!!!!!!!!

[MI5]

@geeze34 

All the numbers we know are here Guide: Coronavirus Community Help and Support 

[madasaf1sh]

@geeze34 

No there isn't for consumers as calls are routed to either Manila, South Africa, India or the UK, it is the luck of the drawer.

Business and Enterprise customers are the only ones who get through to UK call centres  ** exceptions do apply.

[Bambino]

I will tag an O2 account advisor who will be on tomorrow morning from 8 am. They will contact you by Private Message. @O2Helen01 can you please assist @geeze34?

[O2Helen01]

Morning all, thanks for the tag @Bambino. @geeze34 I'm going to send you a message privately and we can discuss your issue further. 

[Spudders2r]

Did you ever get a reply to this? I'm sick of it, I can't understand a word they're saying

[Enlli]

@Spudders2r I doubt you will get a reply after 11 months.

But there is no way to guarantee a UK call centre and the more O2 and Virgin combine their operations the less likely it becomes

[Oxonian]

@Spudders2r 

There has been a suggestion in the past that calling soon after 8.00am UK time maximises your chances of getting a UK call centre. I don't know whether that remains the case today. 

[MI5]

Just ask to be transferred to a UK call centre, no drama needed.