Broken phone

[Clairemcc13]

I'm returning my flip.phone the I dropped yesterday, I've been advised to restore factory setting but the screen does t work now so I can't 

[Bambino]

@Clairemcc13 This is not O2. This is a customer community. You need to speak to customer service.
Call 202 from your mobile or 0344 809 0202, 0800 032 1402

If you have no phone to use, download Skype to call the freephone number: Guide: A Guide to Skype 
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Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
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