on 13-09-2023 15:22
I'm returning my flip.phone the I dropped yesterday, I've been advised to restore factory setting but the screen does t work now so I can't
on 13-09-2023 15:27
on 13-09-2023 15:27
@Clairemcc13 This is not O2. This is a customer community. You need to speak to customer service.
Call 202 from your mobile or 0344 809 0202, 0800 032 1402
If you have no phone to use, download Skype to call the freephone number: Guide: A Guide to Skype
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)