Bought new esim yesterday now phone is not working. Unable to ring you or access my 02 sign in.

[AmandaJD]

I bought a new esim yesterday but this morning I am unable to use my phone or access my 02 account as it requires you to send me a security code which you cant do as my phone is not working.  Please help as I have an elderly father who I am now unable to contact and I am working from home today so unable to go to any 02 shop until the weekend!

[gmarkj]

If you used to have a physical sim in your phone @AmandaJD then you need to remove that to get the eSim working.

Is the eSim a new contract or an upgrade?

Have you installed the eSim on your phone?

You might need to contact customer services - all ways to do this, including numbers you can use on Skype for free are in the guide Guide: How to find help & contact O2 

[MI5]

@AmandaJD 

Quickest way is to go instore.

O2 will only post out an esim which probably won't arrive before.

Guide: How to find help & contact O2