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Blocked daughters phone as lost…. Found so unblocked but now she has no service

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Kirsty79
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on ‎06-10-2021 16:48

on ‎06-10-2021 16:48

Help! Daughter is in uni resort away from home. 
we thought her phone was lost so blocked it and ordered a new sim, phone was found and phones o2 to unblock but it has no service! Is this because we have to wait for new sim? 

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MI5
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on ‎06-10-2021 17:03

on ‎06-10-2021 17:03

@Kirsty79 

You will need to wait for the new sim as the old one is barred now.

You will also need to call O2 when the new sim arrives to remove the account bar. 

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎06-10-2021 17:03

on ‎06-10-2021 17:03

@Kirsty79 

You will need to wait for the new sim as the old one is barred now.

You will also need to call O2 when the new sim arrives to remove the account bar. 

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Kirsty79
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on ‎06-10-2021 17:04

on ‎06-10-2021 17:04

Thank you! We did call them to remove the bar but it’s still not working. slight_smile 

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MI5
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on ‎06-10-2021 17:08

on ‎06-10-2021 17:08

You need the new sim though @Kirsty79 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Kirsty79
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on ‎06-10-2021 17:12

on ‎06-10-2021 17:12

Ok! Thank you. O2 didn’t tell us that! 

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