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Soundboy · ‎07-08-2021

I bought a iPhone 8 and it’s black listed and I’m really sad as I can’t get my money back I just want to know how much I will have to pay o2 to remove the lock so I can use my phone

MI5 · ‎07-08-2021

It's a common scam unfortunately.

Once sold, they report the phone lost or stolen and claim on their insurance.

The insurance block the phone and pay out, so the crook gets paid twice.

Your phone actually now legally belongs to the insurance company that has paid out on it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎07-08-2021

@Soundboy

It cannot be removed.

You have an expensive paperweight now.

Why can you not get a refund?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Soundboy · ‎07-08-2021

As I bought the phone in Scotland and I live in Manchester

Soundboy · ‎07-08-2021

The guy has blocked me

MI5 · ‎07-08-2021

Lessons learnt then @Soundboy

You could report it to the Police but not sure they would be interested tbh.......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Soundboy · ‎07-08-2021

True I got it for £100 I thought I got a good deal it worked for a couple of days

MI5 · ‎07-08-2021

It's a common scam unfortunately.

Once sold, they report the phone lost or stolen and claim on their insurance.

The insurance block the phone and pay out, so the crook gets paid twice.

Your phone actually now legally belongs to the insurance company that has paid out on it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Blacklist

I need esim

Move my number

Content lock

Top up

message saying blocked account