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Billing address error on checkout

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Clyde55
Level 1: Joiner
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on ‎20-10-2022 10:56

on ‎20-10-2022 10:56

I am trying to upgrade. I have gone through checkout as I have a few months left to pay on device.... I verify payment with my bank then get redirected to O2 page where it gives me an error and tells me to select billing address. Billing address matches my bank.... Also matches delivery address so I'm just very confused as it why it won't go through. 

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MI5
Level 94: Supreme
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on ‎20-10-2022 11:10

on ‎20-10-2022 11:10

@Clyde55 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151917 Posts
  • 650 Topics
  • 28861 Solutions
Registered:

on ‎20-10-2022 11:10

on ‎20-10-2022 11:10

@Clyde55 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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