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Billing - DD

JohnG_1977
Level 1: Joiner
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Hi My account has recently been paid and shows paid on my last bill but showing up as an outstanding balance still remains. I am unable to speak with anyone regarding this as it redirects me to the MyO2 app and when going through the phone no it also tells me my account is up to date, it is now very frustrating as this was the last month prior to upgrading now I am thinking of not due to this.

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jonsie
Level 94: Supreme
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Sales Referral

Hi 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you –

See links below

O2 are aware of a billing platform issue but as of yet there is no time scale for a fix

2020-Awards-jonsie5695219-2




O2 Social Media

SM IconsTwitter

Instagram

Facebook




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jonsie
Level 94: Supreme
  • 86941 Posts
  • 594 Topics
  • 5107 Solutions
Registered:

Sales Referral

Hi 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you –

See links below

O2 are aware of a billing platform issue but as of yet there is no time scale for a fix

2020-Awards-jonsie5695219-2




O2 Social Media

SM IconsTwitter

Instagram

Facebook




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JohnG_1977
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Registered:

Thanks Jonsie appreciate your reply but this doesn’t look very good I have been with O2 now 6 months and in fairness have not had to contact them until but when you need help especially with billing/accounts issues it’s not great you have to jump through hoops to speak to anyone.

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