Bill

[Emilyyy]

Hi I have paid off my device but my

bill is higher than ever 

[Bambino · Accepted solution]

@Emilyyy You can see what charges there are here: How do I get to the 'Download Bill' page? (o2.co.uk)

If you think there's been an error or you want to dispute the charges you need to speak to customer service.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)