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Claribells
Level 1: Joiner
  • 1 Posts
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Registered:

Why have I received an email saying my statement is ready and next bill date the 16th of this month but when I go to pay it tells me how much All my plan and devices are but when I go to pay it says my balance is zero. 

 

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Cleoriff
Level 94: Supreme
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Hi @Claribells 

Payment is due 14 days after you get your bill.

https://www.o2.co.uk/help/account-and-billing/understanding-your-bill#/bill-introduction/55/introduc... 

https://www.o2.co.uk/help/account-and-billing/your-bill 

If you still have a query message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this

 

 

 

Veritas Numquam Perit

Girl in a jacket

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TallTrees
Level 45: Knowing
  • 8663 Posts
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Registered:

Hi there @Claribells 

Welcome to the o2 Community forum 

I think it would be necessary to clarify with o2 customer services 

They are available on social services here;

If this helps and it works for you the
Social Media Teams will be on hand just
send them a message
https://o2uk.co/O2CFB
https://o2uk.co/O2CTW
https://o2uk.co/O2CIG
Facebook, Twitter and Instagram



HAPPINESS IS BEE SHAPED

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Cleoriff
Level 94: Supreme
  • 111881 Posts
  • 800 Topics
  • 6584 Solutions
Registered:

Hi @Claribells 

Payment is due 14 days after you get your bill.

https://www.o2.co.uk/help/account-and-billing/understanding-your-bill#/bill-introduction/55/introduc... 

https://www.o2.co.uk/help/account-and-billing/your-bill 

If you still have a query message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this

 

 

 

Veritas Numquam Perit

Girl in a jacket
Message 3 of 3
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