Bill payment

[wendy8]

I have moved to Australia and I am receiving emails regarding outstanding bill but do no have access to my O2 number and when I am logging on to my O2 response is that I don't have O2 services. I need to clear balance, could you please give me advice on how to do this?

[Cleoriff · Accepted solution]

@wendy8 

You need to call customer service.

The number from abroad is +44 7860 982 202

If you have no access to a phone then use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call