cancel
Showing results for 
Search instead for 
Did you mean: 

Barred iphone

Camp
Level 1: Joiner
  • 6 Posts
  • 3 Topics
  • 0 Solutions
Registered:

2 weeks ago I had somebody order a phone fraudulently on my account. O2 barred my phone so I could not receive or make calls. I rang to get it de barred. I have an iPhone 11 that I did not purchase from 02 and just have the sim with them. I have rung 02 countless times and they haven’t y barred my phone although the sim will now work in other devices. O2 have been dreadful. They have wasted so much time promising for a manager to call back and nobody will. I cannot use my phone still 2 weeks on! If anybody has any advice I would be most grateful. 

Message 1 of 9
415 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Bambino
Level 78: King of Kings
  • 19834 Posts
  • 961 Topics
  • 2828 Solutions
Registered:

@Camp You can try to contact O2 via social media. They should be able to help:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

I DO NOT WORK FOR O2



Funniest-Thread-2

View solution in original post

Message 2 of 9
404 Views
8 REPLIES 8

Bambino
Level 78: King of Kings
  • 19834 Posts
  • 961 Topics
  • 2828 Solutions
Registered:

@Camp You can try to contact O2 via social media. They should be able to help:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 2 of 9
405 Views

MI5
Level 94: Supreme
  • 127533 Posts
  • 614 Topics
  • 22169 Solutions
Registered:

@Camp 

As this will be with the fraud team they will need up to 30 days to complete their investigation.

I'll ask @O2Waqas to see if anything can be done tomorrow for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 9
398 Views

O2Waqas
O2 Support
O2 Support
  • 139 Posts
  • 0 Topics
  • 8 Solutions
Registered:

Thank you for the tag @MI5 

@Camp Apologies you haven't received a call back, I will send you a private message so we can look at this further 

signature
Message 4 of 9
380 Views

O2Waqas
O2 Support
O2 Support
  • 139 Posts
  • 0 Topics
  • 8 Solutions
Registered:

@MI5 I can confirm the no service fault has been resolved for @Camp 

Thanks 

signature
Message 5 of 9
366 Views

MI5
Level 94: Supreme
  • 127533 Posts
  • 614 Topics
  • 22169 Solutions
Registered:

Thanks @O2Waqas 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 9
358 Views

lidllew32
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Reading so many of these where people have been left for over 2 weeks without service I'm in exactly the same boat! Literally no support whatsoever been left without the use of my phone for a fortnight after being promised call backs and still nothing! Absolutely appalling 

Message 7 of 9
288 Views

Camp
Level 1: Joiner
  • 6 Posts
  • 3 Topics
  • 0 Solutions
Registered:

My misery continues and my phone is now being periodically barred. I have wasted so much time on this had so much fraud on my account I just need out now.

Message 8 of 9
277 Views

Camp
Level 1: Joiner
  • 6 Posts
  • 3 Topics
  • 0 Solutions
Registered:

Waqas has resolved.

Message 9 of 9
255 Views