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Barred iphone

Camp
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2 weeks ago I had somebody order a phone fraudulently on my account. O2 barred my phone so I could not receive or make calls. I rang to get it de barred. I have an iPhone 11 that I did not purchase from 02 and just have the sim with them. I have rung 02 countless times and they haven’t y barred my phone although the sim will now work in other devices. O2 have been dreadful. They have wasted so much time promising for a manager to call back and nobody will. I cannot use my phone still 2 weeks on! If anybody has any advice I would be most grateful. 

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Bambino
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@Camp You can try to contact O2 via social media. They should be able to help:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

I DO NOT WORK FOR O2



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Bambino
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@Camp You can try to contact O2 via social media. They should be able to help:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

I DO NOT WORK FOR O2



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MI5
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@Camp 

As this will be with the fraud team they will need up to 30 days to complete their investigation.

I'll ask @O2Waqas to see if anything can be done tomorrow for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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O2Waqas
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Thank you for the tag @MI5 

@Camp Apologies you haven't received a call back, I will send you a private message so we can look at this further 

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O2Waqas
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@MI5 I can confirm the no service fault has been resolved for @Camp 

Thanks 

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MI5
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Thanks @O2Waqas 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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lidllew32
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Reading so many of these where people have been left for over 2 weeks without service I'm in exactly the same boat! Literally no support whatsoever been left without the use of my phone for a fortnight after being promised call backs and still nothing! Absolutely appalling 

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Camp
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My misery continues and my phone is now being periodically barred. I have wasted so much time on this had so much fraud on my account I just need out now.

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Camp
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Waqas has resolved.

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