Barred iphone

[Camp]

2 weeks ago I had somebody order a phone fraudulently on my account. O2 barred my phone so I could not receive or make calls. I rang to get it de barred. I have an iPhone 11 that I did not purchase from 02 and just have the sim with them. I have rung 02 countless times and they haven’t y barred my phone although the sim will now work in other devices. O2 have been dreadful. They have wasted so much time promising for a manager to call back and nobody will. I cannot use my phone still 2 weeks on! If anybody has any advice I would be most grateful. 

[Bambino · Accepted solution]

@Camp You can try to contact O2 via social media. They should be able to help:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

[MI5]

@Camp 

As this will be with the fraud team they will need up to 30 days to complete their investigation.

I'll ask @O2Waqas to see if anything can be done tomorrow for you.

[O2Waqas]

Thank you for the tag @MI5 

@Camp Apologies you haven't received a call back, I will send you a private message so we can look at this further 

[O2Waqas]

@MI5 I can confirm the no service fault has been resolved for @Camp 

Thanks 

[MI5]

Thanks @O2Waqas 

[lidllew32]

Reading so many of these where people have been left for over 2 weeks without service I'm in exactly the same boat! Literally no support whatsoever been left without the use of my phone for a fortnight after being promised call backs and still nothing! Absolutely appalling 

[Camp]

My misery continues and my phone is now being periodically barred. I have wasted so much time on this had so much fraud on my account I just need out now.

[Camp]

Waqas has resolved.