Bad signal at home all of the sudden

[Renji99]

I used to have good signal at home but recently it seems to keep getting worse. Stuck with 1 bar of signal at home now which isnt great. 

Both myself and my wife are on 02 and both experiencing same issues. 

Tried the usual steps but still just 1 or if im super lucky 2 bars 

Calls constantly cut out or im told by the person I am on the phone to they cant hear me or vice versa. 

Apart from changing to another provider are there any other steps? 

It didnt used to be like this but its getting tiresome now

[Bambino]

@Renji99 Take a look here: How can I sort out my network issues? - o2uk

You can also download the My Network app and report issues yourself: O2 | Apps | My Network - Find Out More About Your Network Coverage

[MI5]

@Renji99 

I can ask @O2Waqas to take a look for you also.

[Renji99]

Thanks both. I have run through the usual Self help bits. Nothing seems to change. 

O2 tells me I should have good 2G, 3G & 4G

Not really sure what the my network app is meant to do apart from tell you everything is great when its not. 

[MI5]

Signal checkers are only theoretical computer simulations unfortunately @Renji99 

So never 100% accurate and cannot predict indoor signal very well as building construction can effect signal also.

[Renji99]

Signal is the same in or outside. 

[Bambino]

@Renji99 Not that it would probably do you any good, but you're meant to be able to to report network issues yourself using the app.

If the problems persist, you might want to think about getting a phone enabled for WiFi calling, if your current phone isn't capable of that.

[Renji99]

Just activated wifi calling! 

Lets see how that goes. Thanks!

[Bambino]

@Renji99 I think you need to get customer service to enable it on their end as well. Guide: Coronavirus Community Help and Support 

Edit: Unfortunately, you have to lie these days in order to speak to customer service. O2 doesn't consider your call important because you're not buying anything, so you have to use the Upgrade, Lost/Stolen, or Fraud option to get through. Otherwise you'll just be disconnected.

[O2Waqas]

@MI5 Thank you for the tag 

@Renji99 Apologies you're experiencing issues with the network, I will send you a private message so we can investigate this further for you 

Thanks