Applying discount to my account

[Chrisdr]

Hi,

I have two airtime plans on my account, one for a mobile phone and the other for a tablet. I should be receiving a 20% discount on the tablet airtime, however I am not receiving the discount on my monthly bill.

Additionally I signed up for 3 months free Disney+ subscription, yet cannot find anywhere under my account on myO2 to redeem this extras offer. There is an alternate offer for £2 off each month if I subscribe for 6 months but I want the 3 months free option.

Can someone please investigate and advise what needs to happen to correct.

Thanks,

Chris

[jonsie · Accepted solution]

You need to apply for the discount within the first 28 days

https://www.o2.co.uk/Multisave

Same goes for Disney+

Guide: Adding and removing O2 Extras  

[Chrisdr]

Hi Jonsie,

Many thanks for the links. I have followed the Multisave guidance and it seems to be progressing in the right direction so we'll wait to see what happens.

Re the Extras query, I followed the guidance, however my dilemma is that I didn't actually receive an activation email from O2, so I have no link to the Disney+ website in order to redeem a code. How should I proceed? Do I need to contact O2 customer services?

Thanks, Chrisdr

[jonsie]

I'll ask @O2Lisa  if she can assist you in the morning

It seems a lot of customers are having issues with Disney+

[O2Lisa]

Morning @jonsie, thanks for the tag.

@Chrisdr I'll message you privately and look in to this for you.