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Apple watch "your o2 account is not eligable to enable mobile data on apple watch"

Flynn
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I recently got a apple watch and i was trying to set up the mobile data on it and it says "your o2 account is not eligable to enable mobile data on apple watch" And i have been to a o2 shop and they didnt know either how can i fix this?

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pgn
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It can be tricky - O2 on 202 or via Social Media, links below, seems the only way to go, @Flynn - they need to see why you are getting that message. Good luck!

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pgn
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See if this helps, @Flynn 

Try resetting the watch first but the web page might just be down temporarily.

Set up the data plan from the watch setup routine and it will walk you through buying an airtime plan.
https://www.o2.co.uk/help/phones-sims-and-devices/apple-watch
Open the Watch app on your iPhone and tap on ‘Mobile Data’.
Then tap ‘Set up mobile data’. You’ll be prompted to sign in with your My O2 username and password.
Once you’ve signed in, select your Apple Watch plan. Follow the steps on the screen to set up your Apple Watch Airtime Plan.
It can take up to 24 hours to activate, but sometimes it might take a little longer.
To check if your new Airtime Plan is active, open the Watch app on your iPhone and tap on ‘Mobile Data’. In the ‘Data Plan’ section, if you see O2 with the word ‘activating’ then you’ll have to wait a little longer for set up to complete. If you see O2 with an orange ‘i’ next to it, then you’re all set up.
If you get an error message at any point, on the iPhone, go to Settings and select Privacy > Motion & Fitness and switch it on.
Then go back to the watch app/Mobile Data/set up mobile data plan and be ready to put your o2 username and password in to the resulting o2 screen. Also, it costs £5 monthly to add the airtime for the Apple Watch, so you'll need to authorise this after entering the o2 user name and password. The phone app will then say 'activating' which can take a day or so, but at that point, you can try doing a phone call direct from the watch to test it.

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Flynn
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It still just says "your o2 account is not eligible to enable mobile data on apple watch. Contact O2 for more information"

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pgn
Level 64: Magistrate
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It can be tricky - O2 on 202 or via Social Media, links below, seems the only way to go, @Flynn - they need to see why you are getting that message. Good luck!

O2CommunityAwardNotCS




O2 Social Media
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MI5
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@Flynn 

You need the iData bolt on applying to your account.

You must also pay by direct debit and only consumer monthly contracts are eligible, so not business accounts or PAYG.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Flynn
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How do i enable this?

 

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pgn
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By calling O2 on 202 (Contract/PayMonthly) or via O2's Social Media team, links below, @Flynn.

8:15am UK time is best if you wish to call, tonight up to 22:00 approx for Social Media. Good luck.

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Flynn
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Ok Thanks

 

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