Apple watch not connecting to mobile data!

[Chris071168]

I have done a bit of digging and apparently when you have paired your watch you then go to set up mobile data. The thing is your supposed to get a log in page where you can select your mobile plan and activate it there. Problem being I have never had this log in page!! Don't know about anyone else but how does nobody in customer services know about this. I am also on day 18 of not being able to activate😡😡

[Cleoriff]

Excellent news @Chris071168 

Though I will say you were lucky to find a store assistant who knew what they were doing. Others who have gone via the same route have had no such luck!

[Chris071168]

Hi It was the blackburn Lancashire store they had no idea at first then he noticed that the data plan was active but not connected to the mobile number. That's why everything seems ok to customer services hope with this info more peeps can get sorted out 🙏🙏

[j1mmy]

I've implemented a completely different workaround...

I texted 'PAC' to 65075, took the PAC code, then signed up to an EE sim only plan. Very efficient on-boarding, phone number ported and my Apple Watch now works perfectly. Not what I'd originally intended, but O2 were so hopeless, it seemed the most efficient option for me.

[j1mmy]

As a side note, all my DMs for help on instagram, facebook and twitter (X) went Ignored by O2s social media team - even though the accounts seemed to be actively replying in public.

[Davey193984]

I got it sorted going into the store at Westfield London, think the two guys name were mo and asad. Very helpful and empathetic. Got sorted for me in about 48hrs after they raised it. Was tempted to go to EE but I’m on a great deal with O2 atm.

[pgn]

Another result from a store visit for an iWatch issue', thanks @Davey193984 - tagging the Forum manager to make sure your feedback gets to the store personnel: @Breanna