Apple watch connecting data

[MarkH19761]

i am having issue connecting my mobile data to my Apple watch. i had to reset my Apple watch. My mobile date work fine before I had to reset my watch. When I try to add my data back it's say your watch has been reset add data plan. Then i get phone 202 ref code 49. i have spoken to O2 they say it's still transferring but this has been like 4 days now transferring. Does anyone have any idea what could be causing this and why it's will not allow me to re add my plan to my watch?

Thanks

[MI5]

@MarkH19761 

O2 need to delete it off your account first.

Contact them again.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

[MarkH19761]

i spent 2hrs this morning on the phone been transfer to different departments in O2. Then they transfer me to Apple to see if they could fix the issue. Spent nearly 1 hours speaking to them. Then they told me i need to phone back O2. Then i spent another 40 mins in queue saying we can't delete from your account your need to to speak to this department. i gave up after 2hrs was fed up going around in circle. Tbh i been thinking of change service provider all i wanted is to be able to using my apple watch with my data.