Apple watch - Data plan setup - Error code 14

[teccyman49]

HI All Ive read various threds on this topic and sounds like a need some support/ intervention from o2  @O2Lisa  @O2Sarah-   can you help

Have an apple watch S5 GPS+Cellular.  phone and watch on latest OS.   have gone to setup the mobile data part of the watch  via the watch app  all appear to be going through ok  accepted the £5 & T&C for the data plans etc.. then a noticed an error pop up just for a second and vanish before i could fully read it.  

the watch is saying it has no sim plan  and when i try to repeat the setup process  i just get error code 14 when trying to at the point of going into "mobile" / setup (via the watch app) and taking me to the o2 site to login 

please can someone assit me with this as im now paying for a plan i cannot use 

[pgn]

The O2 Advisor in now is @O2Ryan until 18:00, @teccyman49 - watch for a message here asking for more info privately. Good luck!

[O2Ryan]

Thanks for the tag ill send a private message over now.

[teccyman49]

i am still having the issue  O2Georgina have sent you a message   please can this get resolved.  was sent a new sim card.  told to unpair the watch, uninstall the watch app  activate new sim, setup watch app and pair.  i am  still getting error 14

[gmarkj]

At the minute it is @O2Helen01 and @O2Emma that are working.

Can one of you please get in touch with @teccyman49 to see if you can help get this watch working?

[O2Emma]

Hi @gmarkj I will pick this up thanks.

Hi @teccyman49 I will send you a private message to look into it for you.

[O2Emma]

Hi @O2Sarah- can you look into this for @teccyman49 please.

[O2Sarah-]

Thanks for the tag @O2Emma 

@teccyman49 I will send you a private message so we can look into this. 

[teccyman49]

have replied to your PM and waiting reply