Apple Watch eSIM transfer: reference code 26

[Rod111]

I broke my Apple Watch Ultra and has this replaced by AppleCare. I’ve tried to setup mobile data on the new replacement watch, have followed the steps to login to o2 and select transfer existing airtime plan. However, I get an error saying to call o2 and quote reference code 26.

I tried this, but gave up after 40 mins and speaking to multiple advisors. They didn’t seem to understand what was going on and instead were suggesting cancelling the current watch plan and setting up a brand new one.

Can someone help?

[madasaf1sh]

@Rod111 

Have a look at this guide, and it should give you all the information on how to deal with the error codes

Activate Apple Watch Guide 

[Rod111]

The code I have (26) isn’t listed. It says to get in touch for help. How do I do this without having to call 202, as they were useless. 

[MI5]

@Rod111 

Social media as advised in the guide.

[Rod111]

The link in the guide takes you to a link tree with several links. Can someone share the specific link please?

[MI5]

Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[CCH]

I have exactly the same problem I reached out to o2 on twitter and instagram and they raised a case. I was told someone would come back to me within 5 days it now been 3 weeks and nothing and it isn’t fixed. Is yours working?

[pgn]

---

@CCH wrote:

I have exactly the same problem I reached out to o2 on twitter and instagram and they raised a case. I was told someone would come back to me within 5 days it now been 3 weeks and nothing and it isn’t fixed. Is yours working?

---

Have you 'reminded' O2 via the Social Media channel(s) you used to engage with them before? Tag your nudge onto the last update given by them, persistence is the only way - not picking up the query here on the O2 Community Forum where nobody from O2 will see it. Good luck, @CCH 

[CCH]

Yes I did this on Insta should I pursue it on X?

[madasaf1sh]

@CCH 

I would always use X as Facebook and Instagram all go into the Meta pot