Apple Watch data plan error code 14

[John39]

Hello

I’ve purchased an Apple Watch s7 from John Lewis and added a data plan to my sim only contract.

I followed the instructions on:

How do I buy an Airtime Plan on an Apple Watch that I already have?

Now, I see the data plan in MyO2, but I get this error when opening the data plan settings on my phone:

Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 14

Customer services could not resolve the issue.

•iData is enabled

•WiFi calling is ON

Looks like a common issue with devices not purchased from O2. Any help is appreciated.

Thanks

[CCH]

@pgn 

@O2Sarah- 

@O2Ryan 

@O2Emma 

My error code 14 is all sorted. Thank you all for your help.

[pgn]

Brilliant news, @CCH - thank you for the update. And thanks to the O2 Advisors who helped move it along.

[NicV]

I am experiencing the exact same issue, one of two I currently have with O2. The story so far, after multiple calls, (somewhere in the region of 5) to the O2 helpline I have been provided an eSim and told to load this on the watch, which as far as I can see is impossible, re-paired the watch and phone, which resulted in the Error code 14 message still no data connection. My concern/s have been logged with a promise of someone calling back after 5 day, a complaint raised with the promise of a call after 7 days I have now wait in excess of 3 weeks with no resolution. Not a great start to my O2 journey. Sorry if this sound harsh, but I'm getting extremely frustrated with paying for something that doesn't work. PS I am also being overcharged for my contract which is my other issue.

[Janwwms]

Hello. I’m so new to here I don’t actually know how to post a question…..so apologies if I’ve done it wrong. 
both my Apple Watches from o2 have the oops code 14 errors. Can you please help me? I believe it’s someone called @O2Lisa im looking for? Thank you!

[Cleoriff]

Hi @Janwwms 

No it's @O2Sarah- who's on this morning. I've tagged her to this thread so watch out for a message from her.

Best of luck and welcome to the forum x

[O2Sarah-]

Good morning 

Thanks for the tag @Cleoriff 

@Janwwms I will send you a private message so we can check your account 

[Janwwms]

Hello @Cleoriff 

thank you very much for your response. 
 Much appreciated. X

[gmarkj]

Can you also get in touch with @NicV please @O2Sarah- ?

[O2Sarah-]

Thanks for the tag @gmarkj 

@NicV I will send you a private message so we can check your account 

[Janwwms]

Thank you so much for your help. My watches are fully functional and on mobile data plans. Much appreciate your help! X