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Apple Watch data plan (error 14)

2023_
Level 1: Joiner
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Since I’ve had my Apple series 8 Watch I have intermittent data when I’m away from my phone (Bluetooth connection). 
I did a soft reset as suggestion via chat. Did nothing.

today I tried a hard reset!! My watch then literally became useless as was stuck on the setting up screen to setup a data connection and then getting error code 14. 
called technical at o2. She didn’t have the foggiest what to do, kept going on about choosing the option to setup a new connection. There is no option. 
please help!! I need to get my watch data back as I often go out without my phone (dress wearing season!) 😁


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pgn
Level 77: Grand Master
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Hi @2023_ - simplest way to get this moving is to engage an O2 Advisor here on the Forum - @O2Sarah- is on from 8am Tuesday morning, if you can keep a watch for a private message from her to get the details, that would be great. Good luck!

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O2Sarah-
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Thanks for the tag @pgn 

@2023_  I will send you a private message so we can check your account. 

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2023_
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@O2Sarah- I have replied to your pm 👍🏼

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