Apple Watch Ultra: the dreaded code 14

[Sobtanian]

Hi all

I’ve had an Apple Watch since series 5, always with O2, mobile data always worked. 

Alas, on Friday my Ultra arrived (direct from Apple) and now I’m getting error code 14. 

I’ve done all the usual stuff (removed data plan from old Watch, unpaired Watch, reset Watch) but nothing works. 

I understand O2 need to perform an eSim reset from their side. 

could anyone help please?

thanks. 

[pgn]

Nobody from O2 will respond, this is a customer-led forum, @Sobtanian - try reaching out to O2's Social Media team, Twitter or FaceBook - links are just below.  Or go into an O2 Shop if there is one convenient. Good luck!

[Sobtanian]

I see thanks, but with other similar posts, O2 staff were tagged and solved the issue. Not sure if this is no longer the case?

[pgn]

You can certainly try that, @Sobtanian - @O2KyleW is on this afternoon.  Good luck!

[Sobtanian]

Thanks! I’ve DM’d them on Twitter also. 

[Breanna]

Hi @Sobtanian were you able to get through via Twitter?

[Sobtanian]

Hi no one has replied to my DM on Twitter. 

I did get a call back from 2O2 who have reset the eSim and told me to wait for the activation text message before trying again. Hopefully that’ll come through later today. 

[Essextag]

Did this ever work?