Apple Watch Ultra - data plan disappeared

[Sam42]

Looking for some advice: 

Yesterday evening I noticed my Apple Watch ultra wasn’t connected to mobile data. In settings it said “not in use” with only an option to remove it. I did so as it was listed as inactive but cannot re-add the plan. 

I have a £5 unlimited data plan currently on the 6 month free offer. Any advice would much appreciated - I use my watch without my phone every day so this is a real problem for me. 

Sam

[Ashasg03]

Hi this happened to me too unfortunately no success at resolving yet 

[gmarkj]

And another 2 here @O2Ryan 

[O2Ryan]

Thanks @gmarkj ill send a message over now.

[michaeldtaylor]

Hi - I also have this issue on a Apple Watch 7. The watch says No SIM, and the Plan said - O2 (Not Active) - I tried removing to re-add the plan, but I only get the option to add a new plan, not reassociate an existing one!

[michaeldtaylor]

I have tried ringing twice and they keep saying that the only thing they can do is to mail be a new eSim for the Apple Watch and then I have to go to an O2 Store to activate it! Why is it this hard to re-add an existing data plan?

[gmarkj]

Another Apple watch issue for you @O2Emma !

Watch out for a PM on the community @michaeldtaylor - you will see a number on the envelope in the top right when you are logged in.

[O2Emma]

Hi @gmarkj I will pick this up thanks.

[O2Emma]

Hi @michaeldtaylor I will send you a private message to look into it for you.

[Harrisandy]

Hi @O2Emma I have the same problem if you can add me to the list please. Worked fine at the weekend no data only. I have also tried the chat…..