cancel
Showing results for 
Search instead for 
Did you mean: 

Apple Watch Ultra - data plan disappeared

Sam42
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Looking for some advice: 

 

Yesterday evening I noticed my Apple Watch ultra wasn’t connected to mobile data. In settings it said “not in use” with only an option to remove it. I did so as it was listed as inactive but cannot re-add the plan. 

I have a £5 unlimited data plan currently on the 6 month free offer. Any advice would much appreciated - I use my watch without my phone every day so this is a real problem for me. 

Sam

Message 1 of 27
2,304 Views
26 REPLIES 26

MI5
Level 94: Supreme
  • 146374 Posts
  • 636 Topics
  • 28166 Solutions
Registered:

@GLH 

You need to take the new tariff as prices have increased recently.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 21 of 27
301 Views

GLH
Level 1: Joiner
  • 5 Posts
  • 0 Topics
  • 0 Solutions
Registered:

Thanks 

 

do I still pay my £5 contract? Even tho it is increased to £7 as that was contract for two years ? 

Message 22 of 27
294 Views

MI5
Level 94: Supreme
  • 146374 Posts
  • 636 Topics
  • 28166 Solutions
Registered:

@GLH 

Watch plans are not tied to a minimum term.

They align with the phone airtime plan, so it will be replaced by the new plan as you have upgraded.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 23 of 27
287 Views

GLH
Level 1: Joiner
  • 5 Posts
  • 0 Topics
  • 0 Solutions
Registered:

Thanks for that 

 

Gary 

Message 24 of 27
286 Views

MI5
Level 94: Supreme
  • 146374 Posts
  • 636 Topics
  • 28166 Solutions
Registered:

Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 25 of 27
280 Views

GLH
Level 1: Joiner
  • 5 Posts
  • 0 Topics
  • 0 Solutions
Registered:

Hello sorry to even dare ask again, but I rang my o2 shop and they said my contract was 5 pound so it should be 5 pound? Are they incorrect? They said a network query is in place and to wait up to 7 days? Or should I just choose the 7 pound one and take it they are wrong ? Thanks in advise. 

gary 

Message 26 of 27
254 Views

MI5
Level 94: Supreme
  • 146374 Posts
  • 636 Topics
  • 28166 Solutions
Registered:

@GLH 

If they will transfer your old contract it will remain at £5, if not, a new contract will be £7 but I thought you said you couldn't transfer it, hence the suggestion to accept the new one.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 27 of 27
252 Views