Apple Watch Error code 14 when setting up data

[MrFloff]

Hi,

Had a nightmare of a port in from Three and the customer service advisor told me to delete all esims from my watch and phone. Done this and now got a new physical sim for my phone which works perfectly.

Nows the fun bit, go to add my mobile connection back onto my Apple Watch and get greated with a white o2 screen stating Error Code 14. Tried multiple reboots but nothing works.

Anyone got any ideas?

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

[pgn]

@jonsie has given much the same as the answer given to your query on another thread@MrFloff - which adds the option of taking your phone, watch and some photo id into an O2 Shop to see if they can help. Good luck!

https://community.o2.co.uk/t5/Tech-Support/Apple-Watch-reference-code-14/m-p/1651783/highlight/true#...