Apple Pay nfc payments don’t work

[123Matto_]

Apple Pay nfc payments don’t work on my iPhone 11, they have previously worked but just stopped the other day. 
Virtual payments using Apple Pay still work fine. 
Im thinking hardware issue but any ideas? 
cheers

[MI5 · Accepted solution]

@123Matto_ 

Sounds like you are correct.

Contact Apple for a diagnostic check https://www.apple.com/uk/retail/geniusbar/

[123Matto_]

Thanks, I’ll try them now 👍

[123Matto_]

Checked at an Apple Store  today who confirmed the nfc antenna is broken. Now for the mind numbing joy of trying to contact o2 customer services, tried once this evening, as usual got cut off by an incompetent agent who wanted to speak to his manager as he didn’t understand! 

[MI5]

@123Matto_ 

If it's still under warranty, Apple will sort it for you.

If out of warranty, O2 won't fix it for free either, unfortunately.

[123Matto_]

It’s a refurb iPhone 11 purchased online from o2 ten days ago so covered but getting hold of someone at o2 customer services who is competent is looking more challenging.

Apple store won’t touch it as they class it as an unauthorised repair unfortunately. 

[MI5]

@123Matto_ 

Understood.

Call 0344 809 0202, 0800 902 0217 or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)