I'm probably wasting my time but since it's impossible to speak with or message anybody at O2 these days, this seems like the only place to vent my frustration.
I've been with O2 since about 2001 and the coverage has, until now, been very good at my home location. Recently though, over the last 6 months it's got steadily worse, to the point where we're lucky to get 3G in the house. We've put in a lot of complaints and we always get stock answers about a problem with a mast they're aware of, or even, there is no problem you must be imagining it. There is a problem and quite simply because we're in the sticks and it's not affecting enough people, O2 simply won't deploy engineers to fix the issue.
The problem for O2 is that EE coverage, which used to be a joke in these parts, has massively improved, and improved to the extent that when my country contract expires next year I'll be migrating to them with the rest of my household. Quite simply, the level of service and the quality of service we're seeing from O2 is terrible. Which is a shame because as a past employee I know what their standards once were, and they are a long way short.
It's been a good run but apparently 2 decades of loyalty to a network gets you precisely nothing.
