Re: App not working

Frenchy · ‎27-03-2022

My 02 app has stopped working . It will not let me get past the log in I just get a message saying oops something went wrong. My phone is iPhone 6 Plus and has been installed for years. I have visited the 02 shop but they tried everything (cleared cache,deleted and installed et etc) but couldn’t resolve the problem. Strangely my wife’s iPhone 5 has also just developed this problem. I wondered if o2 had upgraded the app past iOS 12 but not the case apparently.

can anyone help ?

Cleoriff · ‎27-03-2022

@Frenchy

Have you tried deleting the app and reinstalling it?

That often does the trick.

Veritas Numquam Perit

MI5 · ‎27-03-2022

@Frenchy

iOS12 is the minimum requirement https://apps.apple.com/gb/app/my-o2/id325533754

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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